Refund and returns policy

We accept returns within 10  days of delivery.

✅ Eligibility for Returns

To be eligible for a return:

     🔸Items must be unused.

     🔸Items must be in their original packaging.

     🔸Items must be in the same condition as received.

     🔸Don’t forget to keep your proof of purchase.

📨 How to Initiate a Return

To start a return:

     🔸Contact our support team at gmail:samayhomecare3@gmail.com  or Whatsapp: +917016522803

     🔸Provide your order details and reason for the return.

🔍 Return Inspection & Refund Process

     🔸Once your return is received, we will inspect the item.

     🔸We will notify you of the approval or rejection of your refund.

     🔸Feel free to contact us for any further clarifications Once we receive the return order Post , we will process the refund within 3-5 business days and it will be credited to the original payment method within 3-5 business days

📦 Defective Product Policy

When you receive your order, make a quick unboxing video. Let us know immediately if you spot any damage, defects, or mistakes. This helps us speed up resolving the issue and make things right for you.

🚨 Same-Day Notification Required
If you receive a defective product, you must notify us on the same day or within 24 hours of delivery.

Please contact us at gmail: samayhomecare3@gmail.com or Whatsapp: +917016522803 and provide:

✅ Your order number
✅ A description of the issue
✅ Photos or videos showing the defect

🛠 Resolution for Defective Items

     🔸We will review your claim and, if approved, offer a replacement, refund, or store credit.

     🔸We will cover the return shipping costs for defective items.

     🔸Failure to report a defective product within 24 hours may result in the denial of your claim.

❌ Non-Returnable Items

     🔸Used or damaged items: Products that show signs of use,or are not in their original condition.

     🔸Items without original packaging: Products returned without their original box, tags, or packaging materials.

     🔸Final sale items: Clearly marked items (e.g., sale, clearance, or discounted products) are non-returnable.

     🔸Normal wear and tear: Damage caused by regular use or improper handling.

     🔸Custom or personalized items: Products made-to-order or customized to your specifications.

     🔸Perishable or consumable goods: Items like food, beverages, or beauty products that cannot be resold.

📞 Need Help?

If you have any questions or concerns, contact our support team at 

gmail: samayhomecare3@gmail.com

Whatsapp: +917016522803